Outlook Assistance

It's amazing how often a seemingly innocent action by the user and an update for a program can affect negatively another. Cumulative Security Update for Internet Explorer, released in mid-May. After installing that update, Outlook 2003 responds very slowly when typing HTML messages.

The problem in this case is two-fold. First, users either added a large number of sites to IE's restricted zone or installed a "security" application that added them. The cumulative security update then changed the way the Internet Explorer 7 rendering engine interacts with the Restricted Sites zone and this change causes Outlook to pause after each keystroke while the IE7 rendering engine checked the sites in the zone.
The user has several options to fix this issue:
1.Remove the security update.
2.Switch to plain text formatted messages. Using RTF message format will fix the problem but should only be used when all of your recipients use Outlook.
3.Remove all of the unnecessary sites from the Restricted zone.
4.Use Word as the email editor.
Of these options, removing the security update should be the last resort. Editing out the chaff in the Restricted zone would be my first choice since too many users load it with sites they are unlikely to ever come across and which may no longer be "live". I'm a big fan of short blocked or restricted lists and long safe lists, so I would tighten the Internet zone and use the Trusted zone for the sites I visited often.

The advantages of using short restricted lists and longer safe lists is that too often the restricted address is only in use for a limited time before the webhost shuts it down. In the case of email addresses, so many spammers fake the sending address or only use them once. In either case, the software reads the list as needed, which slows down the response for the very few times it hits a valid entry. Safe lists, while long, are still much shorter than blocking every untrusted address in existence.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.


iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

If you want to use Outlook 2007 to connect to your MSN Web-based account, use "Configure Microsoft Office Outlook 2007."


How to Configure Microsoft Office Outlook 2007

Follow these steps to configure Outlook 2007 to connect to your MSN Web-based e-mail account:
1. In Windows XP, click Start, and then click Run. Copy and paste (or type) the following command in the Open box, and then press ENTER:
control panel
Control Panel appears.

In Windows Vista, click Start button, and then copy and paste (or type) the following command in the Search box:
control panel
Control Panel appears.
2. If you see the Pick a category view, click User Accounts.

If you do not see the Pick a category view, go to step 3.
3. Double-click Mail.
4. Click E-mail Accounts. The Account Settings window appears.
5. Click Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
6. Select the Manually configure server settings or additional server types check box, and then click Next.
7. Click Internet E-mail, and then click Next.
8. On the Add New E-mail Account screen, type the following setting information:
a. In the Your Name box, type your name as you want it to appear to recipients.
b. In the E-mail Address box, type your e-mail address. For example, type yourusername@msn.com.
c. In Account Type, select HTTP.
d. In the Password box, type your MSN password.
e. Select the Remember Password check box, if you want to save your password.
f. If the Require logon using Secure Password Authentication (SPA) check box is selected, click to clear it. If the Require logon using Secure Password Authentication (SPA) check box is not selected, leave it clear.
9. Click Next, and then click Finish.
When you have completed these steps, try to send yourself an e-mail message to make sure that Outlook is set up correctly. When the e-mail arrives, try to reply to it.

If the e-mail is sent correctly and you receive the reply correctly, Outlook is configured correctly.

It is possible to drag individual or groups of Windows Address Book entries to Outlook. Below given some steps to do this, follow these steps:
1. On the Start menu, point to Find, and then click Files And Folders.
2. In the Open box, type .wab, and then click OK.
3. Double-click the Windows Address Book file from which you want to move addresses.
4. Start Outlook if it is not already running.
5. Resize Outlook so that the Windows Address Book and Outlook are visible next to each other on the screen. Verify that the Outlook Contacts folder is visible in the resized Outlook window.
6. Select an entry from the Windows Address Book. Drag it to the Contacts folder. A new Outlook Contact form is created with the information from the Windows Address Book entry. Click Save and close.
Note You can press SHIFT and select contiguous groups of entries, or press CTRL and select non-contiguous entries. You may want to do this for selected contacts or small groups.

This behavior can occur because Outlook cannot resolve the Simple Mail Transport Protocol (SMTP) and Post Office Protocol version 3 (POP3) names of "mail" from the ICS client if you use a Microsoft Windows-based computer that is configured as an ICS client in a small network and if the ICS host computer is connected to an Internet service provider (ISP) through a cable modem.

To resolve this problems following methods you can use....

Method 1: Microsoft Office Outlook 2007

1. On the Tools menu, click Account Settings.
2. Click your Internet e-mail account, and then click Change.
3. Type the fully qualified domain names (FQDN) of the POP3 and SMTP servers under Server Information of the Internet e-mail service of each ICS client. For example, type lh1.rdc2.on.wave.home.com instead of mail for the POP3 entry on the Servers tab of the Internet e-mail service.

NOTE If you do not know the FQDN of the POP3 and SMTP servers, contact your ISP to obtain this information.
4. Click Next, click Finish, and then click Close.


Method 2: Microsoft Office Outlook 2003 and Microsoft Outlook 2002

1. On the Tools menu, click E-mail Accounts.
2. Click View or change existing e-mail accounts, and then click Next.
3. Click your Internet e-mail account, and then click Change.
4. Type the FQDN of the POP3 and SMTP servers under Server Information of the Internet e-mail service of each ICS client. For example, type lh1.rdc2.on.wave.home.com instead of mail for the POP3 entry on the Servers tab of the Internet e-mail service.

NOTE: If you do not know the FQDN of the POP3 and SMTP servers, contact your ISP to obtain this information.

5. Click Next, and then click Finish.

To determine the correct name of the e-mail server, have an e-mail sent from the host and verify the header information for the server name in the Received or Message-ID sections.